Last updated: 2025/11/25

1. Who We Are

Seraphic V.O.F. is the controller responsible for processing personal data. 

Address: Westersingel 59, 9718 CJ Groningen, The Netherlands

Email: maik@seraphictheartof.com 

Website: https://seraphictheartof.com

2. Data We Collect

Device Information

• IP address

• Browser type

• Time zone

• Cookies and Shopify analytics data

Order Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely)

• Order history

Marketing & Tracking Data

• Email interaction data

• Meta Pixel

• TikTok Pixel 

• Google Analytics

• Klaviyo tracking 

3. Cookies

We use functional, analytical, and marketing cookies. Preferences can be managed via our cookie banner.

4. Purpose and Legal Basis

We process data based on:

• Contract performance

• Consent (marketing & cookies)

• Legal obligations (tax retention)

• Legitimate interest (fraud prevention, optimisation)

5. Data Retention

• Order data: 7 years

• Marketing data: until opt-out

• Warranty data: 2 years

• Cookies: per cookie policy

6. Sharing Personal Data

We share data with: 

• Shopify

• Payment providers

• Shipping carriers

• Google, Meta, TikTok, Klaviyo

7. International Transfers

We rely on Standard Contractual Clauses (SCCs) for transfers outside the EU.

8. Your Rights

You may request:

• Access

• Correction 

• Deletion

• Restriction

• Data portability

• Withdrawal of consent

Contact: maik@seraphictheartof.com

9. Security

Appropriate technical and organisational measures protect your personal data.

10. Changes

We may update this policy as required by legal or operational changes.

11. Contact Information

Seraphic V.O.F. Westersingel 59, 9718 CJ Groningen, The Netherlands Email: maik@seraphictheartof.com